YOUR GUARANTEE
Knight’s Roses Refunds & Replacements Policy asks that you contact us within 48hours if you have any concerns or queries about your order or any plant within your order, & current photos of the plant may be requested to determine the next course of action.
Delivery Feedback / Issues can be submitted via our website at https://knightsroses.com.au/refund_returns/ , by emailing retailsales@knightsroses.com.au or calling 08 8523 1311.
Photos requested by Knight’s Roses can be sent via email to retailsales@knightsroses.com.au or via text on 0493 786 266 (Please note, this mobile number is not monitored for voice calls). Please advise of your name, Knight’s Roses order number & rose variety of concern with any photos sent.
If it is considered by Knight’s Roses that the plant is faulty, a replacement rose may be sent or the cost of the rose may be refunded.
Replacement roses, refunds & Store Credits are issued at Knight’s Roses discretion & any shipping costs involved in sending replacement roses may be deemed the responsibility of the customer.
Replacement roses, depending on availability, may be delivered in that year or the next, or a Store Credit, refund or replacement product may be offered.
Failure to follow planting & care advice provided by Knight’s Roses or to contact us within 48 hours with any concerns may result in the request for a refund or replacement being denied.
Refund & Replacement Requests will not be accepted after 30 days past delivery.
